Introduction
Monarch Rentals ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and share information about you when you interact with our website, use our services and receive SMS communications from us. By using our website and services, you consent to the data practices described in this policy.
1. What Personal Information Is Collected
We collect information to provide you with a personalized and efficient experience. The personal information we collect depends on your interactions with us and may include:
- Information you provide to us directly: names, email addresses, phone numbers, mailing addresses, and any other information you voluntarily submit when you fill out a form, create an account, make a purchase, or contact customer support.
- Information collected automatically: when you visit our website, we may automatically collect certain data, such as your IP address, browser type and version, device information, and browsing activity (e.g., pages visited, time spent on pages).
- SMS program information: if you opt in to our SMS messaging program, we collect your mobile phone number and information related to your opt-in consent.
2. How Personal Information Is Used
We use the information we collect for various business and commercial purposes, including:
- To provide and improve our services: fulfilling orders, processing transactions, and enhancing the functionality of our website and services.
- For communication purposes: responding to your inquiries, sending important service updates, and providing customer support.
- For SMS messaging: if you have opted in, we use your phone number to send messages regarding promotions, updates, appointment reminders, and other information related to our products or services.
- For marketing and analytics: personalizing your experience, conducting market research, and analyzing website usage to improve our marketing efforts and content.
- To ensure security and compliance: maintaining the security of our website and complying with legal obligations.
3. Who Personal Information Is Shared With
We will not sell, rent or trade your personal information. We may share your information with the following parties for the purposes outlined in this policy:
- Third-party service providers: trusted third parties who perform services on our behalf, such as web hosting providers, payment processors and SMS delivery services. These providers are required to protect your information and can only use it to perform the services we have contracted them for.
- SMS consent: we will not share your SMS consent or mobile phone number with any third parties or affiliates for marketing or promotional purposes. Your information is only used by Monarch Rentals and our SMS service providers to send you requested updates.
- Legal requirements: we may disclose your information if required to do so by law, court order, or to cooperate with government investigations.
- Business transfers: in the event of a merger, acquisition or sale of assets, your personal information may be transferred to the new owner as part of the transaction.
4. How to Opt Out
Opting out of SMS messaging
To stop receiving SMS messages, reply STOP to any message you receive from us. You can also contact our support team at orders@monarch-rentals.com to be removed from the list.
Opting out of email communications
To unsubscribe from our email list, follow the "unsubscribe" link at the bottom of any email we send you.
5. Your Rights
Depending on your location, you may have specific rights regarding your personal information, including the right to:
- Access the data we hold about you.
- Request correction of inaccurate information.
- Request the deletion of your personal data.
- Withdraw your consent for data processing at any time.
6. Access and Visibility of This Policy
We are committed to making this Privacy Policy easily accessible and understandable.
- Website header: a link to this Privacy Policy is included on every page of our website.
- Web forms: we include a link to this policy near any web form where personal information, including SMS consent, is collected. For example, a web form might include the following language: "Yes, I want to receive SMS messages from Monarch Rentals. By checking this box, you agree to our Privacy Policy. Message and data rates may apply."
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.